Post by account_disabled on Mar 9, 2024 3:44:53 GMT
Business growth? In this article we tell you how to create a good service design for the real estate market . Designing services is not just about using design techniques. Perhaps its name may be misleading, but the design service goes much further than that. According to nielsen norman group, an emblematic institution of ux and accessibility, service design is “the activity of planning and organizing a company's resources to directly improve the experience of employees and indirectly that of customers.” so, service design: helps elevate the customer experience. It is useful to improve the experience that employees have with a company. Optimize the relationship with service providers. In itself, service design helps us strategically map the service touch points and their succession, taking into account all the people, machinery and processes involved to improve the complete experience and the value that all the services receive.
Parties involved. The search for a better experience in the real estate market looking for a place to live is a task that can be very stressful for people. Many times, these searches are frustrated for different reasons, such as: high prices. Lack of offers and high demand (in the case of rentals or rentals). Lack of real photographs of the facilities, lack of time to go see Buy Bulk SMS Service the places. Geographic distance. Little customer service from the real estate agency. On the part of the real estate agency, other problems may be: demotivation of employees working on site. Little training to serve customers. Lack of offers to publish absence of a website or social networks. And more. Experience design - service design for the real estate market now, strategically, these problems that we raised above can be solved - or, at least, find the way to the solution - through good service design . This requires surrounding yourself with qualified professionals who know how to carry out strategies and map the needs of both the business in general, employees and, above all, clients. You can read more about the topic in this note .
Good service design in the real estate market making a customer journey map should be one of the priorities when starting a service design , since ithelps us make a visual representation of all the customer interaction cycles with respect to a product and/or service. -in this case, a real estate business-. Then comes the whole great process that will ensure, through service design, a memorable experience is achieved for collaborators, clients and the business itself. There are several elements to take into account when creating a good service design for the real estate market , and in this article we will list some that we believe are essential and will help improve the experience of everyone who is part of the commercial cycle. Align business vision and objective we must be sure how the service fits into the company's strategy. This is how you can align a service with the company's image and values: place a product or service in the company's overall vision statement.